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FAQ


This FAQ site will help you to find the answers to some of the most common questions about the BOOM Library sound effects. Please have a look at them. If you do not find an answer to your question, please write us an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.



USE OF BOOM LIBRARY SOUND EFFECTS


ORDERING & SHIPPING


SUPPORT


USE OF BOOM LIBRARY SOUND EFFECTS


What is the difference between "DESIGNED" and "CONSTRUCTION KIT"?
The CONSTRUCTION KIT consists of thousands of plain source recordings, with a lot of variation to provide a maximum of flexibility to every user. This is what sound design should be about: take some basic ingredients and then create something really unique out of it.

The DESIGNED editions are complementary to the Construction Kits. In a way they are highly usable demos of what is possible with the concurring CONSTRUCTION KIT. All sounds in the DESIGNED editions are designed by only using content from the CONSTRUCTION KIT. They represent the best our sound designers can do from a production and creative stand point using the source files we offer in the CONSTRUCTION KITs.

You can find a more detailed explanation HERE


When do I need a multi user license?
Our licenses work pretty much like a software license or a font license works. You need a multi user license if you have more than one user accessing the sounds at the same time. If several people are using our collections, then you need licenses for all these people. If you have more people accessing less machines (e.g. 6 people who are working on sound design only on 2 work stations) it is enough to purchase licenses per machine. The question is: How many people can work simultaneously with our sounds?

If you want to equip more than one sound designer or even upgrade your whole squad with some fine BOOM Library SFX, please contact us for great multiuser discounts via This email address is being protected from spambots. You need JavaScript enabled to view it. .


Can I use your sounds in a video game?
Yes, you can use the sounds in any game production you want even if the sounds are in an open database in the software.

Can I use your sounds in a production that's going to be broadcast. Do I have to pay for additional licences?
The licence is for commercial and non-commercial use in music, sound-effect, audio/video post-production, performance, broadcast or similar finished content-creation and production use. It allows you to combine the CONTENT you've purchased for commercial recordings without paying any additional license fees or providing source attribution to BOOM Library.

What is metadata and how can I use it?
Rich metadata is built right into each of BOOM Library's audio files. It contains information about the character and the properties of each sound. This dramatically reduces the time spent for the search of a specific sound with audio file management software like Soundminer or others.


ORDERING & SHIPPING


Do you offer Download versions to immediately use the SFX?
Yes, you can choose between DOWNLOAD or BOXED/DVD version. In both cases you will get direct download links right after completing the order. (The TRAINS STEREO only ships as BOXED version due to the file size of 50GB)

Do you ship to any country in the world?
Yes, we can ship to any place with a mail service.

How long does shipping usually take?
Depending on your location it might take up to 14 days (customs, etc.). However you will always get direct download links after completing your order so that you can use our collections immediately.

How can I pay?
You can pay with creditcard (VISA and Mastercard. NO AMERICAN EXPRESS!) and with Paypal. Please make sure to wait until you are being redirected to the payment site after clicking the “proceed” button at checkout.

I have problems with your payment provider SKRILL. What should I do?
Please note that in case of an issue with our payment provider SKRILL you can also pay with Credit Card using Paypal. Here's how to do it:

Credit Card payment without using SKRILL: You choose Paypal as payment option on our site but when you're redirected to the Paypal payment login page, you select "Don't have a Paypal account". After clicking that link you can enter your credit card information and pay with credit card via Paypal.


What is VAT and why do I have to pay it?
This applies to customers in Europe only: all our prices shown in the store are without VAT. If you have a valid VAT ID, you can put it in the system while placing an order and you will not be charged any VAT. If you are in Germany, you always have to pay VAT. Remember: as an audio pro, you will get it back from your local tax office.

Please enter your VAT ID in the following format:
2 CHARACTER COUNTRY PREFIX + VAT SUFFIX WITHOUT ANY DASHES OR SPACES (e.g. DE123456789).

I have a coupon code. Where can I redeem it?
You can enter the coupon code during the checkout process in our shop system. If you enter a valid code, you will get a discount on your purchase.

Can I place orders via telephone?
Yes, please call +49 6131-5847895. If no one is available to take your call, please leave a message with your telephone number, email address, a description of your needs, and we'll get back to you.

Is there an educational discount?
Yes, there is depending on the number of workstations and usage type. Please contact us for details: This email address is being protected from spambots. You need JavaScript enabled to view it.


SUPPORT


I can't download your files or the connection is very slow!
Make sure that your internet connection is fast enough (try a bandwidth test on the internet). If that doesn’t help wait a few hours, sometimes traffic on our server is heavy. If that doesn’t help: please contact us: This email address is being protected from spambots. You need JavaScript enabled to view it.

I have used up my download links but the downloads failed or are incomplete.
Please contact us, we will get you new download links: This email address is being protected from spambots. You need JavaScript enabled to view it.

I'm on a mac computer and the zip files won't open.
Mac OS X doesn't natively support password protected zip files. Please extract the files with the free Stuffit Expander or any application that can handle password protected zip files.

Do you have a newsletter?
Yes we do. You can subscribe to it by clicking on the blue "Newsletter Signup" button on our homepage or just click here.

The zip files won't decompress.
Be sure to check if all files of one library have been downloaded completely and then start the decompression.

If you're on a mac computer, please extract the files with the free Stuffit Expander or any application that can handle password protected zip files.


Do you provide data sheets with the content for each library?
Yes. Visit the product page and click on any "Designed" or "Construction Kit" library. You'll find the "DATA SHEET" button right below the "DESCRIPTION".

Do you have free SFX?
Yes. From time to time we offer a new pack of free SFX. That's how you get them:

  • Subscribe to our newsletter and get a pack free SFX. Click the blue "Newsletter Signup" button on our homepage.
  • Visit the news section and look out for the "Facebook 500" free SFX or click here.

I have a question that isn't answered in the FAQs. How can I contact you?
Please write an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

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